FWI is building a team to support Puerto Rico Department of Housing (PRDOH) Communication Services program for the Community Development Block Grant for Disaster Recovery (CDBG-DR) and Community Development Block Grant for Mitigation (CDBG-MIT). The Account Director will serve as the lead point of contact for all client matters, managing relationships at a senior level and overseeing the overall management of communication services across traditional media, digital media, and public relations platforms.

FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. 

**Position is contingent upon contract award**

Work Schedule and Location:

Hybrid: This full-time hybrid position will work Monday through Friday,8am to 5pm, with some onsite work in San Juan, Puerto Rico.

• Operating as the lead point of contact for all matters specific to the account or client
• Build and maintain a strong, long-lasting relationship to provide the utmost level of client service. Liaising with clients at a senior level on a day-to-day basis
• Overseeing and assisting the Senior Account Executive with the overall management of the client account, as well as channel and prioritizing workflow between team members
• Oversight of operational performance of the team ensuring all accounts objectives and specific schedules are met or exceeded within an agreed budget or any special project assigned by the client
• Coordinate resources needed to service projects while providing the client with creative and strategic plans and ideas for executing the services
• Manage marketing and leading ideas presentation for the client's projects, complying with timeframe and budget
• Responsible for managing the work of the team members and performing a range of administrative functions
• Assist with clients' portfolios and monitor their ongoing activities
• Manage, review progress and deliver client projects
• Conduct frequent meetings with the client and provide feedback on the status of their projects
• Responsible for conducting a final review of any client's request to ensure it is free from errors and reflects the client's needs before delivering to the client's POC
• Coordinate resources to comply with client's time sensitive requests

Required: 

• Bachelor's Degree in Advertising, Business Management or Administration, Communications, Public Relations, Marketing, Journalism, or a related field
• 7+ years of experience in a related field
• Strong industry network and contacts with senior journalists and members of the press
• Knowledge of market research techniques, understanding of budgeting and reporting
• Exceptional interpersonal skills, negotiation, leadership, critical thinking, and problem-solving skills
• Excellent verbal and writing skills in both Spanish and English

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

Negotiable