FWI

Bilingual Data Analyst

Location US-MD-Camp Springs
ID 2025-1997
Category
Administration

Overview

Love data and want your work to make an impact? Join as a Spanish bilingual Data Analyst, where you’ll use your research and analytical skills to turn information into action—helping drive smarter strategies and strengthen our nation’s security.

 

We’re looking for a Spanish bilingual, detail-oriented Data Analyst who loves uncovering trends, optimizing processes, and driving data-informed decisions. In this role, you’ll transform raw data into actionable intelligence and help shape key business strategies in USCIS. If you thrive on solving complex problems and making an impact through analytics, we’d love to hear from you! The position requires strong research and analytical skills, proficiency in Microsoft Office Suite, and the ability to provide insightful solutions based on data analysis and support to senior management and leadership within USCIS. The decisions you assist in making provide our leaders with life-changing decisions that affect our national security!

 
FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. 

Work Schedule and Location:

Hybrid: This full-time hybrid (50% in office) position will work Monday through Friday. The office is located at 590 Capitol Gateway Dr, Camp Springs, Maryland. 

Responsibilities

  • Assist in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products;
  • Update and revise existing Contact Center scripts, fact sheets, Gateway and reading room guides, Hot Topics and USCIS Internet and intranet sites, and other USCIS products with changes in immigration and nationality law, regulations, policy, and USCIS business processes;
  • Monitor the USCIS web site and identify changes and update as needed for the USCIS Gateway System;
  • Provide customer support/service for the Service Request Management Tool (SRMT) by creating usernames and activating and deactivating accounts;
  • Responsible for creating and editing SRMT macros and forms matrix;
  • Conduct research via internet, informational meetings and other resources and work with OPA staff to obtain information for writing and updating Contact Center scripts, fact sheets, web content, and other USCIS products (e.g., forms instructions);
  • Maintain and track daily status reports on tasks and ongoing projects to provide status updates to USCIS management;
  • Provide English/Spanish language translations, as needed in OPA for online document script within EXA;
  • Assist with data collection and reporting for call monitoring and quality assurance projects for the Contact Center for Tier 1 and Tier 2 telephone Contact Centers;
  • Perform data collection using quantitative and qualitative analysis to study and evaluate program needs;
  • Use Microsoft Office Suite, such as Excel, Word, PowerPoint and Access to produce statistical data reports, charts, and presentations related to project activities, as well as all other software programs identified by the program office;
  • Prepare presentations and management briefings;
  • Conduct research to assist program needs;
  • Assist in the preparation of management reports defining and evaluating problems and recommending solutions. Gather and organize information on problems or procedures;
  • Analyze data gathered and develop solutions or alternative methods of proceeding.

Qualifications

  • Fluent in Spanish and English
  • Associate’s degree in mathematics, General Business, Economics, Computer Science, Information Management, or Statistics or Business Administration
  • 3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role
  • Technical experience with data models, database design development, data mining, and segmentation techniques
  • Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)
  • Experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
  • Experience in collecting, organizing, analyzing, and disseminating information
  • Experience with queries, report writing, and presenting findings
  • Must pass DHS suitability and be a US Citizen

 

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 401(k) Plan
  • Holiday Pay
  • Paid Time Off
FWI is an Equal Opportunity Employer, including disability/vets. 

Pay Range (Compensation will be determined based on the candidate's skills, qualifications, experience, and other relevant factors)

$ 60,000.00 - $ 62,000.00 /Yr.

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