• Assisting in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products
• Analyze data collection gaps and recommend modifications for collection methods, serving in an advisory capacity at times
• Develop and present a wide range of complex visualizations and data analysis results and findings to executive management and external audiences
• Updating and revising existing Contact Center scripts, fact sheets, guides, Hot Topics, and USCIS web content in accordance with changes in immigration and nationality law, regulations, policy, and USCIS business processes
• Lead and coordinate the planning, development, and administration of data for utilization, storage, cleaning, conditioning, and retrieval of data for complex projects
• Lead and coordinate the design and development of analytics for complex data projects in-volving broad and varied subject matter
• Monitoring the USCIS website, identifying changes, and updating the USCIS Gateway System as needed
• Providing customer support for the Service Request Management Tool (SRMT) by creating usernames, activating, and deactivating accounts
• Creating and editing SRMT macros and forms matrix
• Conducting research and working with OPA staff to obtain information for writing and updating USCIS products
• Maintaining and tracking daily status reports on tasks and projects, providing status updates to USCIS management
• Providing English/Spanish language translations for online document script within EXA
• Assisting with data collection and reporting for call monitoring and quality assurance projects
• Performing data collection using quantitative and qualitative analysis to study and evaluate program needs
• Using Microsoft Office Suite to produce statistical data reports, charts, and presentations
• Preparing presentations and management briefings
• Conducting research to assist program needs
• Assisting in the preparation of management reports, defining and evaluating problems, and recommending solutions

• Associate’s degree in mathematics, General Business, Economics, Computer Science, Information Management, or Statistics or Business Administration
• 3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role
• Technical experience with data models, database design development, data mining, and segmentation techniques
• Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)
• Experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
• Experience in collecting, organizing, analyzing, and disseminating information
• Experience with queries, report writing, and presenting findings
• Must pass DHS suitability
• Must be a US Citizen

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.