FWI

IT Support Specialist

Location US-TX-Corpus Christi
ID 2025-1841

Overview

FWI is seeking IT Support Specialists to provide comprehensive IT support services in support of the US Attorney's Office for the Southern District of Texas. This position offers the opportunity to work with federal law enforcement while supporting critical technology infrastructure.

 

FWI is expanding rapidly and has been recognized as a 2024 Top Workplace by Washington Post, offering excellent growth opportunities in a collaborative environment.

 

**Position is contingent upon contract award**

 

Work Schedule and Location:

 

On-Site: This full-time on-site position will work Monday through Friday, 8am to 5pm in Corpus  Christi, TX.

Responsibilities

 

  • Provide troubleshooting assistance and problem resolution for computer systems, servers, and Local Area Networks (LANs)
  • Support distributed PC/networking environments including installation, testing, repair, and troubleshooting
  • Install and test personal computers, printers, and other peripherals
  • Configure operating systems and application software programs
  • Perform hardware and software diagnostics to resolve system problems
  • Coordinate repairs and resolve computer system issues, including LAN coordination
  • Provide help desk support via email, phone, or in person
  • Participate in system configuration and software evaluation

 

Qualifications

Required: 

  • Experience providing direct end-user support for applications, including telephone and on-site assistance
  • Hands-on familiarity with network, telecommunications, and operating systems environments
  • Expert user of government word processing, spreadsheet, and email systems
  • Excellent oral and written communication skills
  • Pleasant telephone manner
  • Must meet DOJ residency requirements (3 years in U.S. within last 5 years)
  • Must pass background investigation (Public Trust clearance)

 

Desired: 

  • Prior teaching/training experience with computer applications
  • Experience with database, imaging, or automated litigation support applications
  • Prior experience in automated litigation support
  • Experience with DOJ office automation environments
  • Undergraduate degree
  • Relevant certifications from software providers

FWI is an Equal Opportunity Employer, including disability/vets. 

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 401(k) Plan
  • Holiday Pay
  • Paid Time Off
 

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