Join our team as a Customer Resource Specialist and support the Public Safety Officers' Benefits (PSOB) Office at the Bureau of Justice Assistance (BJA) by providing critical customer service and administrative support for federal benefits programs serving public safety officers and their families. You will assist with managing customer inquiries, offer resource guidance, support survivors and claimants through the claims process, and ensure a compassionate and respectful experience for those seeking death, disability, and educational benefits.
FedWriters is expanding rapidly and has been recognized as a 2024 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.
**This position is contingent upon contract award**
This full-time remote position will work Monday through Friday between the hours of 6:30 AM Eastern Time and 6:30 PM Eastern working 8-10 hours a day between these hours.
At FedWriters, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:
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